koya9 Privacy Policy
Your personal information is of the utmost importance to us — learn how koya9 collects, uses, and protects your data.
Introduction and Scope
This Privacy Policy ("Policy") is issued by the entity operating the koya9 platform (koya9.cam) ("we", "us", or "koya9") and applies to all our users, members, and visitors ("you" or "user"). When you browse our website, register an account, or use any of our services, you are considered to have agreed to the terms described in this Policy.
We are committed to ensuring a safe, transparent, and trustworthy online entertainment environment for users in Bangladesh. This Policy will inform you about what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information.
What Types of Information We Collect
During the process of registering an account and using services at koya9, we may collect various types of information. This information is divided into two main categories:
A. Personally Identifiable Information
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum age 21 years)
- Email address
- Registered user's mobile number (only as part of the verification process)
- National ID (NID) or passport number (for identity verification)
- Residential address
B. Financial and Transaction-Related Information
- bKash, Nagad, Rocket, Upay, or bank account number (for deposits and withdrawals)
- Deposit and withdrawal transaction history
- Balance and bonus information
C. Technical and Usage Information
- IP address and device information (browser, operating system)
- Website browsing behavior and session data
- Cookie and local storage data
- Login time, logout time, and access logs
Purpose and Use of Information Collection
koya9 collects your information only for legitimate and recognized purposes. We never collect unnecessary or excessive information. Your information is used for the following purposes:
- Account management: To handle registration, verify login, and ensure account security.
- Identity verification: To confirm the age requirement (21+) and prevent fraud.
- Processing financial transactions: To complete deposit (minimum ৳300) and withdrawal (minimum ৳1,000) transactions.
- Service improvement: To analyze user experience and improve the platform.
- Customer support: To provide assistance via 24/7 live chat in Bengali and by email.
- Legal compliance: To retain information as required by applicable laws and regulations.
- Fraud prevention: To detect and prevent suspicious activity.
- Responsible gaming assurance: To monitor user playing patterns and provide support when needed.
Cookie Policy and Tracking Technologies
The koya9 website uses cookies and similar technologies. Cookies are small text files stored in your browser. They help improve your browsing experience.
Types of cookies we use:
- Essential cookies: Required for the basic functionality of the site — login sessions and security.
- Performance cookies: Used to measure and improve site performance.
- Functionality cookies: To remember your preferences and settings.
You can control cookies by changing your browser settings. However, disabling certain cookies may limit some features of the site.
Sharing Information with Third Parties
koya9 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processors: The minimum financial information required to complete bKash, Nagad, Rocket, Upay, and bank transfer transactions is shared with the relevant payment institutions.
- Technology partners: Limited information may be shared with trusted technology service providers for platform operation, security, and technical support, who are contractually bound to comply with our privacy standards.
- Legal obligations: Information may be provided as required by court orders, lawful requests from government authorities, or applicable law.
- Fraud prevention: To assist relevant authorities in investigating financial crimes or fraud.
Data Protection and Security Measures
To protect your information, koya9 follows industry-standard technologies and strict security protocols:
- SSL encryption: All data transmitted on the website is encrypted via SSL (Secure Socket Layer) technology, which keeps data secure between your browser and our servers.
- Encrypted data storage: Stored sensitive information (passwords, financial data) is kept in encrypted form — no employee can read it directly.
- Access controls: Only authorized personnel can view your information within the necessary limits.
- Regular security audits: Our systems undergo regular security assessments.
- Two-factor authentication (2FA): An additional verification layer is used to protect accounts.
- Firewall and intrusion detection: Advanced technologies are used to prevent unauthorized access.
Although we take the highest security measures, transmitting information over the internet is not entirely risk-free. You are also requested to keep your account password confidential and to contact [email protected] immediately if you notice any suspicious activity.
Data Retention Period
koya9 retains your information only for as long as necessary. Generally:
- Active accounts: All necessary information is retained for as long as the account remains active.
- Transaction records: Financial transaction information is retained for the period required by legal obligations.
- After account closure: Upon account closure, certain information may be retained for a defined period for applicable legal claims, fraud prevention, and security purposes.
- Marketing communications: Until you withdraw consent or request that communications be stopped.
Your Rights and Controls
As a koya9 user, you have the following rights regarding your personal information:
- Right to access: You may request to know what information we hold about you.
- Right to rectification: You may request correction of inaccurate or incomplete information.
- Right to erasure: In certain circumstances you may request that your information be deleted (however, this may be limited in cases of legal obligations).
- Right to restrict processing: In some cases you may request that the use of your information be limited.
- Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time.
- Opt out of marketing communications: You may request at any time to stop receiving promotional messages.
To exercise any of the above rights or to submit a complaint about a related matter, contact us at: [email protected]
Protection of Minors' Information
koya9 is strictly closed to anyone under the age of 21. We never knowingly collect or process the personal information of minors (that is, anyone under 21 years of age).
Age verification is mandatory during the registration process. If we confirm that a user is under 21 years of age, the relevant account will be suspended immediately and any collected information will be deleted.
International Data Transfers
Our servers or those of our technology partners may be located outside Bangladesh. In that case, your information may be transferred internationally. For any such transfer, we ensure that the destination country or organization maintains adequate data protection standards and that the security of your information is guaranteed through contractual agreements.
Policy Changes and Updates
This Privacy Policy may be updated from time to time due to business changes, technological developments, or legal requirements. For any changes:
- The "Last Updated" date on this page will be changed.
- For significant changes, a notification may be sent to your registered email.
- Continuing to use the site after a change is made will be considered as consent to the new policy.
Therefore, you are advised to review this page regularly.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 in Bengali via the website
We will review your request and get back to you as soon as possible.
To read our other legal policies, see: Terms and Conditions, Responsible Gaming and About Us.